JM&A OFFERS F&I CERTIFICATION

Full training in full disclosure

January 31, 2005—JM&A Group is offering a three-day F&I Legal and Ethical Standards (FILES) certification course in major cities in all 50 states, with annual one-day recertification. The course covers compliance with federal and state regulations as well as F&I sales techniques.

In the class, F&I managers practice doing presentations with full disclosure. The course costs $995 for dealers who are not now JM&A clients. A dealer can also pay $3,400 to have a mystery shopper visit the store's F&I department three times (with different managers) over six months. The dealer gets a detailed report listing strengths and weaknesses and making suggestions for improvement.